Because our pushchairs are individually configured to each client, are available in different sizes and can be fitted with different seating options, unfortunately, it is not possible for us to have an online shop whereby you can simply click and order online. As such, if you kindly contact us with the serial numbers of your pushchair and let us know what items you are interested in, we will email you back pictures and prices of items compatible with your particular pushchair.
If you have any problems finding your serial number / numbers, if you could instead kindly send us a full length photo of both the front and back of your pushchair, we will be able to tell all the information we need to ensure compatibility from these two images.
If you wish to make either a private or charity purchase, you can either print off the order form and VAT exemption form below, fill both of these in and send directly to us or the form can be filled in online. Fillable PDFs can be a little tricky so we have included some device-dependant instructions below.
- If you are using a mobile device (i.e. phone/tablet), you may need to download a free “Adobe Acrobat Reader” app either off Apple's App Store or the Google Play Store. You will then need to open the form in Adobe Acrobat Reader when prompted, and then complete. Once completed, click the blue 'Click to Send to Tendercare' Button at the bottom of the order form and your order will come up as an email attachment (so long as your emails are configured on your phone), with our email address, ready to send to us. If you are using an Apple device, some people have encountered issues when attempting to download the form from Safari. However, this can be resolved simply by opening Tendercare's website in a web brower which is not Safari (e.g. Google Chrome) when using Apple products. If you get stuck, take a screenshot of each page of your completed form and email this to us. Essentially, in order for you to npt have to pay VAT we need a completed form but exactly how you send it to us is up to you.
- If you are using a computer or laptop, you will need to download and save the form before you fill it in. Once you have done this, simply fill in the form, save again over your previously saved blank copy and click the blue 'Click to Send to Tendercare' Button at the bottom of the form. This will then open your email, with your completed form as an attachment and our email address in the recipient box, which you can then email directly to us. If the 'Click to Send to Tendercare' Button does not work, please kindly email your form (following the same steps as before) but instead of pressing the button to send the form to us, send your form as an email attachment to sales@tendercareltd.com
Important Information.
Please note, if you are a private purchaser, in order to be VAT exempt, the payment must be made from a private bank account. If a payment is received from a business account (not including charity accounts), VAT will become payable.
Order Form and VAT Exemption Form For Private Individuals*
Order Form and VAT Exemption Form For Charities*
*If you have any problems downloading the form, just let us know and we can email you a Microsoft Word version. Alternatively, you can print out both forms and post to us.
Regarding payment, you can do an online bank transfer, send a cheque, alternatively you can pay by card over the phone. If you could kindly let us know which option is best for you, we can further advise.
You can view our returns and refunds policy by clicking here. Should you have any queries, please don't hesitate to ask.
According to Chapter 23 of the Value Added Tax Act 1994, the following is exempt from Value Added Tax.
'The supply to a handicapped person for domestic or his personal use, or to a charity for making available to handicapped persons by sale or otherwise, for domestic or their personal use, of...equipment and appliances designed solely for use by a handicapped person; parts and accessories designed solely for use in or with goods described above.'
A handicapped person is described as 'chronically sick or disabled'.
For more information, please click here.
